Do you have any question about Pella product ? See the list below for our most frequently asked question. If tour question are not listed please contact us
The foam pieces in your window are used to ensure a tight seal, giving the unit a high level of performance.
We do not suggest painting your vinyl products as this will void your warranty.
We do not suggest adding a tint to your window glass as this will void your warranty.
Oil-Rubbed Bronze is a living finish that will develop its own unique patina with use. This hardware is actually a dark bronze finish over copper. The intent is that the outer finish will wear, allowing the copper to show through. More use equals more wear, thus a “living finish.” The changing of colors is a part of the natural aging process for this type of finish.
No, the door panel under the sweep is not finished. There is not a need for this section of the door to be finished because it is not exposed to weather elements and is not a visible surface.
Use a premixed vinegar-based cleaning solution (or make your own with one part vinegar to 10 parts water), and apply to a soft, clean lint-free microfiber cloth or paper towel. Or you may use an ammonia free glass cleaner such as Windex (clear liquid) or Sparkle (purple liquid). Do not use glass cleaners that are ammonia- or alcohol-based. They may leave streaks or produce a film that attracts moisture or dust.
Yes, you may refinish your fiberglass entry door and repaint your steel entry door. For complete details and instructions, view the Pella Entry Door Owner’s Manual.
You can identify your product by the Unit ID/Serial Number on your Pella product. See the How-To Guide to help you find the Unit ID/Serial Number.
You may wash the window frame and sash with a mixture of mild dish soap and water. Do not use abrasive or caustic solvents as they may damage your windows. For more information, please see the Vinyl Windows and Patio Doors Owner’s Manual.
You may refinish your wood windows and patio doors. For complete details and instructions, view the Pella Wood Window and Patio Door Owner’s Manual.
The ENERGY STAR® symbol is a consumer icon in the Canadian marketplace. It instantly identifies products which have qualified for high energy efficiency.
ENERGY STAR Canada is a voluntary partnership between the Government of Canada and industry to make high-efficiency products easily accessible and visible to Canadians.
NRCan officially lists manufacturers, retailers and other organizations as members of ENERGY STAR Canada.
Participants contribute to the promotion of ENERGY STAR and ensure that ENERGY STAR certified products are prominently displayed and readily available on the market and to Canadian consumers.
Natural Resources Canada (NRCan) administers and promotes the use of the ENERGY STAR name and symbol in Canada as part of an agreement with the US. Environmental Protection Agency (EPA). Canada joined this program as an international partner in 2001.
NRCan is working closely with the EPA on the development of ENERGY STAR technical specifications for products.It is also developing Canadian specifications for some ENERGY STAR certified products.
The name and symbol ENERGY STAR is a trade-mark registered in Canada by the United States Environmental Protection Agency and administered and promoted by Natural Resources Canada.
Homeowners who participate in Home Performance with ENERGY STAR live in cooler homes in the summer and warmer homes in the winter, while paying less for their utility bills on a monthly basis. Plus, they are confident the work is completed by professionals who have the knowledge and skills to address their homes' needs because Home Performance with ENERGY STAR Sponsors perform quality assurance checks on their contractors.
For additional information, go to energystar.gov/windows.
If the tint contributes to any product defect, the defect would not be covered by the warranty.
If the modifications contribute to a defect in the product, the defect would not be covered under warranty.
Pella Montreal does not have a time limit on this; however we do recommend you install a product as soon as possible to avoid storage damage. Pella Montreal is not responsible for damage from improper storage.
Limited lifetime warranty coverage, in warranties that include this coverage, applies to the original purchaser of Pella products in an owner-occupied single-family residence. See written limited warranty for details, including exceptions and limitations, or contact Pella Customer Service at 877-473-5527.
The warranty automatically comes with your product when you purchase it. If you have any warranties question, you can contact Pella Customer Service at 877-473-5527 or see our written warranties for complete details.
No, as long as Pella's installation instructions are followed your product(s) are covered by the product warranty. See our installation instructions here.
Pella Montreal does not recommend painting these materials. If the paint contributes to a defect in the product, the defect would not be covered under the warranty.
The length of coverage varies for different product components and service labor within a product warranty. The product warranties cover the cost of labor for the first two (2) years from the date your product is purchased. See written warranties for complete details in
The warranty comes with your product when it is purchased. All you need to provide when you have a warranty issue is the serial number shown on the product, the purchase order, or the order number from your purchase. For parts, please contact customer service at 877-473-5527.
Here is a list of a few hardware pieces that's put in use on Pella Montreal doors.
The different door hardware pieces will come in handy to complete the style and functionalities of the doors around the house.
Here is a list of a few hardware pieces that are put in use on Pella Montreal windows.
Just like with the doors, window hardware will come and complete the design and functionality of a Pella windows set.
The hardware options offered by Pella Montreal allow more floor space to be used which lets homeowners more liberty and comfort in their home space. You can integrate them in any style of home, which leaves a lot of options to personalize them in your home design.
They are easy to operate, so once installed they work effectively to meet your needs within your home.
With Pella Montréal’s detailed and effective warranties, their customers can feel well protected in the event of unexpected or broken doors and windows.
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